Complaints procedure
Please tell us as soon as you can, and in whichever way is easiest for you:
How to complain
- Email info@cycleclaimsdirect.com, with "Complaint" in the subject line
- Call us on 0333 443 2893
- Write to us at 901 Merlin Park, Burscough, Ormskirk, L40 9JY
It helps if you can tell us your name and case reference if you have one, what went wrong, when it happened, and what you would like us to do about it. You will not be treated any differently because you complained, and it will not affect how your claim is run.
What happens next
- Within 5 working days we will acknowledge your complaint in writing and tell you who is dealing with it.
- We investigate. That means reviewing the file, speaking to whoever handled the matter, and where necessary asking you for more detail.
- Within 8 weeks we will send you a written response setting out what we found, whether we uphold your complaint, and what we propose to do about it.
- If you are not satisfied with that response, tell us and we will review it again at a more senior level before you take it further.